Des articles

 Can't Connect to Server Node? Connected but No Internet? Here's How to Fix It

We have implemented automatic failover for most server nodes. If a node still will not connect,...

 Correspondence between Apps and Services

One app for every service: VilaNet VilaNet is our recommended client, and it supports every...

 How to register a non-china Apple ID.

Step-by-Step Guide   Step 1: Open the Apple ID registration page Visit:...

 I can't use from outside of mainland China.

IPLC/IEPL are dedicated nodes for mainland China, they are not for everyone. If using from...

 Installation program did not run successfully

This error usually occurs because there are old versions of the client remaining in the system...

 On Windows, it prompts that the .NET Framework 4.6 module is missing, but during installation, it indicates that it's already present.

On Windows, it prompts that the .NET Framework 4.6 module is missing, but during installation, it...

 Troubleshooting Connectivity Issues — start here

Work through these in order. The first two account for most reports, and cost nothing to check....

 Unable to Install APK on Android: "There Was a Problem Parsing the Package" Error

Issue: The error message "There was a problem parsing the package" typically occurs when your...

 Unable to download the client

Download VilaNet (recommended) You do not need to open a ticket to get the client. VilaNet is our...