Tutorial

Short answer

Where you cancel depends on how you originally purchased. A subscription bought on our website can be cancelled in the VilaNet app — or from your account on our website if you do not use the app. A subscription bought inside the app through the App Store or Google Play has to be cancelled on Apple's or Google's side.

Start in the VilaNet app at Settings → Account → Manage Subscriptions. That screen lists your subscriptions and takes you to the right place for your purchase method.

If you purchased on our website

1. Open the VilaNet app and go to Settings → Account → Manage Subscriptions.
2. Find the subscription you want to cancel. Each entry shows its name, billing cycle, status, amount and next due date; tap it for the full billing details. You can filter the list by All, Active, Pending, Suspended or Cancelled to confirm its current status.
3. Tap the red Cancel Subscription button.

Your service stays active until the end of the current period. If you change your mind before that period ends, tap the green Undo Cancellation button to reverse the pending cancellation.

If you do not have the app installed

You can also request cancellation from your account on our website:

1. Log in to your account.
2. Go to My Services under the [SERVICES] tab.
3. Select the product/service you want to cancel.
4. In the [ACTIONS] menu, click Request Cancellation.
5. Fill in the reason for cancellation.
6. Click Request Cancellation again to complete the request.

For a website purchase the in-app steps above are the main route; use these website account steps if the app is not available to you.

If you purchased in the app on iPhone, iPad or Mac (App Store)

Apple manages these subscriptions, so they have to be cancelled on Apple's side.

1. Open the app and go to Settings → Account → Manage Subscriptions.
2. Tap Manage Subscription. This opens Apple's Subscriptions page in Settings or Safari.
3. Cancel the VilaNet subscription there.

If you purchased in the app on Android (Google Play)

Google Play manages these subscriptions.

1. Open the app and go to Settings → Account → Manage Subscriptions.
2. Tap Manage Google Play Subscription, which opens the Google Play subscription management page.
3. Cancel the subscription there.

If your subscription is not listed

• Tap the Refresh button on the home screen, or log out and log back in.
• On iPhone, iPad or Mac, use Restore Purchases in Settings → Account to re-validate an earlier App Store purchase.

If it still does not appear, open a support ticket and we will check it for you.